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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
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About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Area 10 · Development and web

E-commerce and integrations

A shopper pays with BLIK at 23:40. By morning the order is sitting in Subiekt, the invoice has gone to KSeF, the InPost label is printed and the Allegro stock count has dropped by one. That is what a shop looks like once the plumbing is done properly. We join your storefront to accounting, payments, couriers and marketplaces so that nobody on your team copies orders from one window into another.

Describe your shop What we connect
4
services in this area
KSeF
invoices raised straight from orders
BLIK
Przelewy24, PayU, Tpay and PayPo
1 count
of stock for the shop and every marketplace

Four services in this area

Each one takes a different chunk of manual graft off your team: typing up invoices, policing stock across channels, matching incoming money and sticking on labels.

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Accounting software integration

Comarch ERP Optima, Subiekt nexo, Symfonia, wFirma, Fakturownia or iFirma. The product register and prices flow into the shop; orders flow back as sales documents with the right VAT rate, ready to be submitted to KSeF.

Marketplace integration

Allegro, Amazon.pl, Empik Marketplace and Erli, either through their APIs or via BaseLinker or Apilo. Listings are managed from one place, and a shared stock count cuts the risk of the final unit being sold twice.

Online payments

BLIK, pay-by-bank and cards through Przelewy24, PayU or Tpay, plus deferred payment such as PayPo for buyers who would rather settle later. Refunds straight from the order screen, and payouts reconciled in the books.

Shipping and carrier integration

InPost Paczkomaty lockers, DPD, DHL and ORLEN Paczka, individually or through Furgonetka. A pick-up point map at checkout, labels in one click and tracking numbers emailed to the buyer without anyone lifting a finger.

What syncs, and on what schedule

Everything in real time sounds great on a slide. Pushing the full catalogue every minute chokes the Allegro API and drags the accounting program down, so each data stream gets a rhythm of its own.

Stock levels

Every 5-15 minutes, from the warehouse out to all channels. The busiest stream. Any slower and you end up selling goods that have already left the shelf.

Prices and promotions

A few times a day, or on demand. Separate price lists for the shop, Allegro and trade customers, each allowing for that channel's commission.

Descriptions, photos and attributes

Once a night. Bulky transfers that would slow the server running Optima or Subiekt if they ran during office hours.

Orders

The moment payment clears, into the sales system. Your packers can start picking before the shopper has closed the browser tab.

Invoices and statuses

Once the document is issued, back to the shop. The KSeF number is attached to the order, and the customer sees the invoice and delivery status in their account.

Integrations seldom break because of code. They break because of data. One product stocked as “pcs” and also as “pack”, missing barcodes, 8% VAT where 23% belongs, GTU markers left blank even though JPK_V7 needs them. So before connecting anything, we go through the product register together with your bookkeeper. Tidying it up usually costs less than coding workarounds for every exception.

How a project runs

Everything is rehearsed against a database copy or the test environments of KSeF and the payment provider. A mistake in your live books means correction invoices, and nobody enjoys those.

01

Flow map

We chart the path of an order from basket to booked payment and mark every point where somebody currently copies something by hand.

02

Agreeing the rules

Receipt or invoice, when stock is reserved, what happens to a part-paid order, how an Allegro return is handled. The answers are written down before a single setting is touched.

03

Dress rehearsal

A full cycle in the test setup: order, BLIK payment, invoice, label, return and correction. Only when every figure matches do we switch over to production.

04

Go-live and watch

We set schedules and email alerts, then compare the shop and the books regularly during the first period after launch.

Questions and answers

Usually, yes, although it takes more effort than cloud software. Older locally installed programs have no public API, so we reach them through Sfera, an add-on data exchange module or BaseLinker. Sometimes the smarter move is to switch to Subiekt nexo or a cloud edition at the same time. We decide after a remote look at your installation and tell you plainly which route pays off.

The accounting program does the sending, because it is the one issuing the invoice. The integration makes sure the document is created automatically with correct buyer details and rates, and that the KSeF number comes back to the shop order. We also define what should happen while KSeF is unavailable, so orders never pile up in a queue that nobody knows about.

The shop keeps trading on the last known figures, orders wait in a queue and reach accounting once the link is back. A named person at your company and our team both receive an alert, so you know what happened before a customer gets in touch.

For most small and mid-sized shops, BaseLinker or Apilo is a sound choice: ready-made links to Allegro, carriers and accounting packages, for a subscription instead of a build from scratch. We suggest going direct when you have unusual pricing rules, several warehouses or thousands of orders a day, and the integrator's fee starts to exceed the cost of your own connector.

We work remotely only, over an encrypted connection and with restricted accounts that you or your IT person create. If something has to be done physically at the machine, we write step-by-step instructions for a member of your staff.

Related areas

All services
Area 09 Websites and web apps The shop itself, before we plug it in Area 11 Bitrix24 and intranet CRM for trade accounts and incoming enquiries Area 12 Bespoke software Connectors no off-the-shelf module provides Solution Retail and e-commerce IT care, security and support for online retailers

Show us where data is still retyped

Tell us which platform the shop runs on, which accounting program you use and where else you sell. We reply within one working day with a proposed scope and timeline.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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