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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Solution · By need

Downtime prevention

Outages are not a question of if. A drive gives up, a road crew cuts the fibre, a colleague clicks a booby-trapped invoice. The figure that counts is how quickly invoices go out and orders come in again. Our first conversation therefore covers three points: the longest each system may stay offline, the amount of recent work you could bear to re-enter, and who takes charge during the opening half hour. Backups, alerting and spare capacity are designed around those answers rather than bought first and justified later.

Assess your downtime risk What it is made of
3-2-1
copies on separate media, one held off-site
100 %
remote delivery, no site visits
24/7
alert handling with Premium
15 min
Premium response time

Building blocks

Six components. The first one is a spreadsheet of targets; the remaining five are sized by it. That keeps spending tied to real business impact instead of to whatever a vendor happens to sell.

Book a call with an engineer

Recovery targets per system

ERP, mail, online shop, file share: each gets a recovery time objective (RTO) and a recovery point objective (RPO). Those two numbers drive every technical choice that follows.

3-2-1 backup regime

Scheduled jobs with retained versions, an off-site copy and a locked, write-once copy that neither users nor malware can erase. At intervals agreed in the contract we pull a sample back into a sandbox to prove it works.

Monitoring

We watch servers, the Microsoft 365 tenant, connectivity, storage headroom, expiring certificates and critical services. Premium customers get alerts acted on day and night, so the fault is often fixed before the first complaint.

Spare capacity

A backup connection with another carrier that takes over automatically, and where the business case exists, a standby copy of key servers hosted in a data centre that steps in if the primary goes silent.

Electricity and failing parts

Your UPS is set up to power servers off gracefully when mains supply drops, and its battery condition is tracked. If a disk or battery must be swapped, a colleague of yours or a service technician does it while we coach them over a video call.

Business continuity plan

A short written playbook: restart sequence, named owners, who to contact, paper workarounds for the meantime and a holding message for customers while systems are unavailable.

What we guard against

Five common scenarios. Each one needs a dedicated safeguard, and covering one does nothing for the rest.

Dead disk or server

Safeguard: backup and a standby copy. It happens most often and is the easiest to prepare for. The manufacturer's service or your own person replaces the hardware; getting data and software running again is our job.

Ransomware

Safeguard: a copy out of the intruder's reach. Modern attacks deliberately seek out backup repositories and scramble them too. A write-once copy, guarded by its own credentials and MFA, survives that.

Something deleted by mistake

Safeguard: generous retention. Nobody notices the vanished contracts folder in SharePoint until weeks have passed, and a backup that only goes back a few days cannot help.

No connectivity

Safeguard: a different provider. Two circuits bought from one operator usually run through the same duct and fail at the same moment. An LTE or 5G router is plenty as a spare for most offices.

Mains failure

Safeguard: UPS with a clean power-off. Pulling the plug on a running accounting database can do more lasting harm than the interruption itself.

Until someone has restored from it, a backup is only a hope. Typical surprises include jobs that have silently failed for months, a schedule pointed at an empty directory, or an encryption password that left with a former employee. A test recovery replaces guesswork with facts.

Questions and answers

Running is not the same as recoverable. Ask instead when a restore was last attempted and how many hours it took. We offer a simple exercise: your most recent copy is brought back in a walled-off sandbox with a stopwatch running. Either you gain confidence, or you learn where the chain breaks, and each result is useful.

It follows from your targets. Being operational again by the next working day costs little. Being back inside sixty minutes calls for a warm standby in another facility, which is a bigger commitment. We therefore price each system's acceptable outage first, and often find that some systems are well served by the modest tier. A single recovery test is available at PLN 190/hour excl. VAT.

An Apply engineer connecting remotely, inside the response window of your plan: Premium 15 minutes, Business 1 hour, Start 4 hours. Adding the 24/7 IT support service keeps someone on call overnight and at weekends. Where physical work is unavoidable, a replacement power supply for instance, we direct one of your people through it. The plan is phrased for non-specialists and a copy is kept by you.

That is what the regular drills do: on a schedule set in the contract, selected data comes back in a sealed-off sandbox and the duration goes into a log. Annually it is worth gathering directors and key staff around a table to walk through something like “Monday 7:00, the server shows a ransom note” and see where the written plan and actual behaviour diverge.

It may. NIS2 and the amended Polish act on the national cybersecurity system cover, among other things, incident handling, backups and business continuity. Whether your company is in scope is worth checking with a lawyer. If it is, the continuity plan and the drill log become useful parts of your documentation.

Services behind this solution

All services
Area 07 Backup and restore The core: copies that are regularly proven Area 07 Cloud backup Data stored well away from the office Area 05 Network monitoring Warnings raised ahead of user complaints Area 01 24/7 IT support Engineers on call through the night Area 02 Support plans and SLA Reaction times by plan

Is your company ready for an outage?

We examine how your backups are configured, run a real restore of one copy and time how long each system actually needs to return.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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