Business Individuals Public sector
Remote support Help
Pay an invoice BLIK, card or instant transfer Is this invoice ours? Invoices and KSeF
Polski English
Get a quote
Services
Solutions
Pricing
Courses
Company
Contact
Get a quote
See the full catalogue of 83
IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
All 14 solutions
Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · IT outsourcing

24/7 IT support

Built for companies where an evening or weekend failure costs money straight away: online retailers in Black Friday week, warehouses shipping parcels through the night, factories on three shifts, clinics offering out-of-hours care. The duty engineer accepts the incident and starts working on it remotely at once instead of parking it until the morning.

Send an enquiry Scope of work
24/7/365
Christmas Eve and Easter too
15 min
to react to critical incidents
Rota
several people, never one
Runbooks
prepared beforehand

Included in this service

Out-of-hours cover exists for breakdowns that stop sales, output or patient care. Setting up a new login or explaining an Excel formula can wait for daylight, and your budget benefits from that.

Talk the scope through with an engineer

Duty line

A dedicated contact without any automated menu, shared only with people listed in the contract. A qualified engineer answers directly.

Duty team

Engineers working in shifts, with deputies and structured shift changes, rather than one exhausted individual keeping a laptop by the pillow.

Remote action

Bringing services back up, switching to a secondary internet link, recovering a VM from backup, blocking a hijacked Entra ID account.

Escalation

Specialists, your named contact, the hosting company or the ISP are brought in following a pre-set order.

Hands on site

If something physical is unavoidable, like pushing a power switch, we talk your shift worker or a contracted local technician through it.

After the incident

Every outage is traced to its cause, which we then fix, and a concise write-up follows once the case is closed. Where an incident has to be notified to a CSIRT, we assemble the necessary details.

How we work together

Setting up needs preparation, as duty engineers need to understand your systems and response scenarios must be signed off.

01

Critical systems list

We note exactly what must stay up overnight: the shop, the BaseLinker integration, the WMS, the file server. The rest can wait.

02

People and decisions

We confirm who at your end may report incidents and who approves choices like “take the shop offline for an hour”.

03

Runbooks

Every system receives a brief procedure covering checks, restarts and restore sources. Login details are stored in the duty team vault.

04

Drill and go-live

A rehearsal alert takes place at a time agreed beforehand. Cover then begins, and a monthly digest lists alerts raised and actions taken.

Duty cover without passwords amounts to spectating. Credentials for firewalls, hosting, your domain registrar and Microsoft 365 administration belong in an encrypted vault accessible to the rota. As part of onboarding we prove it works by signing in to each system on the critical list.

Questions and answers

Premium, from PLN 7,500 monthly excl. VAT, includes the duty line. Another route is covering only chosen critical systems through a standalone agreement on top of Business. We price it following a review, because cost depends on the number of systems and the reaction time required.

Those listed in your contract: orders no longer reach the shop, a server stops responding, courier labels will not print in the warehouse, the office is offline entirely. Anything else is logged at any hour yet handled from 8:00.

No. Night or day, our work is remote only, and that resolves many incidents. Should physical help be needed, we reach the person or company you have nominated and coach them through every step.

An individual is simply not reachable all the time: people sleep, get ill and go on holiday in August exactly when shop traffic peaks. Shift rotas with deputies and handovers make availability a contractual service instead of a personal favour.

Neighbouring services

Go to the area overview
Service Managed IT support Routine IT upkeep for a flat monthly fee, handled entirely online Service IT helpdesk A single front door for staff questions about computers and apps Service Service desk Structured ticket handling with priorities and measured SLAs

On-call cover for systems that cannot stop

Tell us when your business operates and which systems must keep going after the working day. We will define critical incidents and follow up with pricing.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

We set strictly necessary cookies only: they keep the site running and remember the city you chose. Nothing here is used for advertising or tracking. More in our privacy policy.