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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · IT outsourcing

IT helpdesk

This is where employees turn with the small annoyances that can swallow an entire day: Outlook will not launch, the printer ignores the scanner, the authenticator app disappeared with an old phone, a browser update broke the qualified e-signature. Picked up promptly, most such problems are gone after a few minutes of screen sharing.

Send an enquiry Scope of work
1 address
mail, portal or Teams
Shared screen
we see what you see
8:00-18:00
weekdays CET
Reference
attached to each request

Included in this service

Nobody at first line needs to be an expert in everything. What matters is triage: finishing simple jobs straight away and passing difficult ones to a suitable specialist, complete with context.

Talk the scope through with an engineer

Intake

Write to office@apply.pl with “Support” in the subject, raise a request through the portal or message us on Teams. Staff never have to wonder who to turn to.

Remote assistance

With the user’s consent, the engineer connects and resolves the problem as they watch, sharing a tip or two on preventing it.

Microsoft 365

Outlook profile repairs, shared mailbox access, Teams calls, OneDrive syncing issues and SharePoint rights.

Industry software

Basic help with Comarch ERP Optima, Symfonia, enova365 or clinic systems: logging in, printing documents, reaching the database. Actual program defects get reported to the vendor.

Printing and scanning

Stuck jobs, scanning into mailboxes, driver problems. Endless ticket generators, so we look for root causes instead of patching symptoms.

Escalation

Complicated cases pass to a second-line engineer along with their history, sparing the employee from repeating the story.

How we work together

Launch is a matter of days: channels go live and your team learns how and where to ask for help.

01

Channels

Mail, the portal and Teams are connected to your organisation, and Intune pushes the remote support tool out to each PC.

02

Guide

One short intranet or Teams page telling people where to send requests and which details to mention at once.

03

Day-to-day

Requests are received, fixed or escalated. Each has a reference, and the person who raised it hears back when it is resolved.

04

No more repeats

Monthly, we look for issues that recur and eliminate their cause, a misconfigured printer policy for example, instead of solving an identical ticket yet again.

A screenshot saves more time than the quickest engineer. Most tickets open with several minutes spent establishing what went wrong, for which person and from what moment. We encourage staff to include an image of the error plus a single line about what they did just beforehand. Requests like that can usually be fixed sooner.

Questions and answers

That depends on your plan and is fixed contractually: 4 hours on Start, one hour on Business, 15 minutes on Premium. Severity decides order within those limits, so a finance team unable to open Optima on JPK_V7 filing day comes before somebody wanting a different font in a template.

For software, accounts and configuration, almost always. When a screen stays blank or a network port is broken, a colleague on your premises inspects or replaces it with us guiding them by video. You buy new devices from your own supplier and we set them up online.

It is fine, provided boundaries are clear. Anything related to work is covered: mail, Teams, VPN and company apps managed by Intune without taking over the whole private machine. Home routers and family printers are out of scope. This is also a good moment to review your remote working rules, since the Polish Labour Code has required equipment arrangements since 2023.

Every employee included in the contract, through whichever channel suits them. You may appoint approvers for changes needing consent, say access to payroll files or buying an extra licence. Ordinary faults need no sign-off whatsoever.

Neighbouring services

Go to the area overview
Service Managed IT support Routine IT upkeep for a flat monthly fee, handled entirely online Service Service desk Structured ticket handling with priorities and measured SLAs Service 24/7 IT support Engineers on duty for critical incidents at any hour

Sort out support for your staff

Let us know your headcount and who currently helps colleagues when a computer misbehaves. We will suggest how to set up the channels and take over incoming requests.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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