Most home PC problems come down to a setting, an update or an unwanted program, and none of those need a visit. When a component has genuinely failed, you will hear that from us straight away, along with what a repair shop should quote for.
We switch off pointless startup items, strip out manufacturer bloatware, check the drive health and Windows or macOS updates. After that you get a frank opinion on whether an SSD or more RAM would pay off. See also PC clean-up and malware removal.
Pop-ups announcing a prize, a browser that keeps opening odd sites, a scary notice claiming your computer is locked. We remove the harmful software and extensions, then set up protection so it does not happen again next month.
Messages stuck in the outbox, a mailbox that is full, an Onet or WP account that refuses to sync with your phone. We fix the configuration, bring your old messages over and leave you with a simple routine for an organised inbox.
We install the right drivers, connect the printer to your home network and set up scanning to a folder or to email. Your only job is pressing the power button and making sure there is paper in the tray.
Following our instructions on screen, you open the admin panel of the router your provider supplied. Together we change the wireless password, create a network for visitors, install the latest firmware and find a better spot for the box so the upstairs bedroom gets signal too.
Twenty years of family photos should never live on a single drive. We configure automatic copies to an external disk or to cloud storage like OneDrive or Google Drive, then test with you that the files really come back.
We carry your files and programs over from the old machine, switch on 2FA for the accounts that matter and happily answer the questions you never quite liked to ask. If you want to learn something properly, have a look at One-to-one training.
Every amount includes VAT. The figure is fixed with you in advance. Should the fault prove more stubborn than it looked, the engineer stops and checks with you first.
Quick remote session
from PLN 129/session
For one clear-cut issue: an email account, a printer, a program that will no longer open. Price incl. VAT.
Reserve a slotTune-up and security
PLN 219/hour
A sluggish machine, an infection, setting up backups or migrating to a new laptop. We agree an estimated time up front. Price incl. VAT.
Ask for helpLearn with an engineer
PLN 219/hour
A relaxed online lesson built around you: email, photos, account security, stress-free online banking or a new smartphone. Price incl. VAT.
Pick a timeWe do not make home visits. All our help is remote. If a component needs replacing or fixing, we send you a precise note of what to ask the shop or repairer for, which keeps you from paying for parts that were never needed.
The only requirement is a machine that starts up and can get online.
Send the form or a message to office@apply.pl and tell us what is happening, which computer you have and when you can sit down at it for a while.
We reply with a price and a suggested time. You pay in advance through a link, using BLIK, a card or an instant bank transfer.
You install a lightweight support app and give us the single-use code it displays. Nobody can connect unless you are at the desk and have approved it.
You can watch the screen throughout. When we are done we disconnect, and you get an email listing what we changed plus a few tips for the future.
We never make the first move. A session only starts after you have written to us, and confirmation always comes from office@apply.pl and no other mailbox. We never ask for a BLIK code, online banking passwords, your Profil Zaufany or access to mObywatel. Anyone who does so while using our name is not us, so end the conversation.
No. The connection is encrypted, it only opens when you enter the code yourself, and one click ends it at any moment. Once the tool is closed, we have no way back into your machine.
Remote access is out in that case, yet it is still worth writing. Over a video chat on your mobile we can often manage to work out whether the charger, the battery or the system is to blame and bring it back to life. Failing that, you get a short brief for a nearby repair shop.
Accidentally removed files, or ones that were syncing to the cloud, can often be brought back, as long as you stop writing new data to the disk right away. When the drive itself is broken, the job belongs to a specialist recovery lab, and we can help you pick a trustworthy one.
You pay in advance through a link from our payment provider: BLIK, card or instant transfer. You receive a receipt, or an invoice if you ask for one. Full details are on the payment page.
Tell us briefly what is not working and when you can sit at your computer. We will email you during working hours with a price and a suggested time.
Your enquiry has reached us
You will hear back within one working day, and if you have reported an outage that is holding up work, it goes to the front of the queue.
No match for that name. Try a different spelling or pick a bigger town nearby - all our support is delivered online, so your choice has no effect on the service.
