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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · IT outsourcing

Managed IT support

Designed for firms employing anywhere from five to two hundred and fifty people who would like technology to behave and its cost to be predictable. One payment a month buys ongoing care delivered through encrypted remote access, monitoring and centralised Microsoft 365 administration. Nobody invoices you for mileage, and nobody logs time in fifteen-minute slices.

Send an enquiry Scope of work
from PLN 1,900
monthly, excl. VAT
1 h
Business plan response
PLN 0
travel costs, since we never travel
Report
each month, with advice

Included in this service

Recurring upkeep is covered by the subscription. Larger projects, for instance migrating mailboxes to Microsoft 365 or rebuilding connectivity between branches, get their own written quote, approved by you before work begins.

Talk the scope through with an engineer

Help for employees

Forgotten passwords, a stubborn Outlook, Teams glitches, printers, a qualified e-signature that suddenly fails in the browser. Sessions start only when the user agrees, and they can follow each step on screen.

Microsoft 365 and Intune

Opening and closing accounts, licence allocation, device compliance rules, BitLocker encryption and centrally managed updates.

Servers and cloud

Health checks, security patches and backup verification, whether the hardware lives in a data centre, in Azure or in your own comms room. Growing load shows up on our dashboards before staff notice any slowdown.

Network and firewall

Firewalls, switches and wireless administered from a distance. When a cable needs moving, a video call lets us guide one of your people through it.

Documentation

A living inventory of devices, licences, accounts and network configuration, kept in your possession and not merely in our records.

Monthly report

Request counts, time to resolution, scheduled work done and our top three recommendations for the month to come.

How we work together

The opening month goes on getting to know your systems and putting them in order. From then on, the service follows a regular cadence.

01

Takeover

Remote access software and our monitoring agent are deployed, passwords are consolidated in a secure vault, and an inventory of devices and licences is drawn up.

02

Clean-up

Top risks are fixed first: absent backups, patches months behind, one admin login shared by everybody, firewall ports left open.

03

Operations

Handling requests, scheduled maintenance within agreed windows, and constant monitoring that flags a failure before anyone complains.

04

Review

Each month a brief Teams meeting to discuss the report and set joint priorities for the following weeks.

Admin accounts belong to your business, never to Apply. Your tenant, your domain, your hosting control panel and your licences all remain in your name. Companies sometimes spend months recovering a domain held hostage by a former contractor. With ownership split this way, that should not happen to you.

Questions and answers

Anything repetitive is included: requests, patching, backup checks, account and permission changes, reporting. Projects with a defined start and finish, a Google Workspace to Microsoft 365 migration being a typical example, are quoted separately. Extra tasks outside your plan cost PLN 190 an hour excl. VAT and only go ahead once you approve them.

Start begins at PLN 1,900 per month excl. VAT for no more than 10 users and responds within 4 hours. Business costs PLN 3,900 excl. VAT with a one-hour response, and Premium, from PLN 7,500 excl. VAT, answers in 15 minutes and includes 24/7 cover. Begin with an IT review, and we will recommend a specific option afterwards.

The notice period is set in the contract, and ownership of documentation and access stays with you from day one. Should you wish to move on, we organise a proper handover. Our aim is clients who remain because they want to, not because leaving is painful.

A VAT invoice goes out via KSeF at the end of every month, payable within 14 days. You will not find travel charges on it, as everything is done remotely.

Neighbouring services

Go to the area overview
Service IT helpdesk A single front door for staff questions about computers and apps Service Service desk Structured ticket handling with priorities and measured SLAs Service 24/7 IT support Engineers on duty for critical incidents at any hour

Get a quote for managed IT

Give us a rough count of users and servers and a few words on how IT is looked after at present. You will receive a plan proposal with a monthly price.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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