IT support pricing

Before. Business prices are net, and 23% VAT appears on the invoice. We issue invoices through KSeF, the Polish national e-invoicing system, and public bodies that ask for it also get them via PEF. Private individuals have a separate price list shown with VAT included.

The subscription covers an agreed scope of work rather than a set number of tickets, so a rough week after a Windows update does not usually change the amount. If the business grows for good, say a dozen new hires, we talk about adjusting scope and price. The rules are set out in the contract.

Contract length and notice period are agreed individually and written into the contract. It also explains how we hand back passwords, documentation and backup copies when we part ways, so your systems stay under your control.

Yes. For example, your administrator handles colleagues day to day while we cover servers, backups and security. We can also act as holiday cover or an out-of-hours backstop. The scope is built around the gaps.

PLN 190 an hour excl. VAT, or an agreed project price, once you have given a written go-ahead. An email reply counts. Starting unrequested work and invoicing it later is simply not how we operate.

No. Working only remotely is a big reason our rates are set where they are. Most everyday faults can be resolved over an encrypted remote connection. When hardware needs replacing, our engineer coaches your colleague or a local contractor on Teams until it is done.