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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · IT outsourcing

Service desk

Where a helpdesk answers “who will fix this for me?”, a service desk answers “is our IT support any good, and what is the proof?”. Requests are numbered, prioritised and given due dates, changes require approval, and at the close of each month the data shows what share was resolved in time and which issues return again and again. Lacking this, management discussions on IT quality turn into anecdotes: “it took forever” versus “we answered immediately”.

Send an enquiry Scope of work
Reference
for every case
4 priorities
based on business impact
SLA
timed by the system
Report
monthly, showing trends

Included in this service

Visibility is the goal: you can follow any case and talk about support using data. This holds true whether we are your sole IT provider or work alongside in-house staff.

Talk the scope through with an engineer

Recording

Summary, requester, device and every message exchanged kept together, including cases that started as a quick chat on Teams.

Priorities

Order is determined by weighing impact against urgency. Seniority of the person asking plays no part; what matters is how many people and processes are blocked.

SLA timing

Time to respond and time to resolve are counted in business hours for each priority level, and warnings fire before a target is breached.

Requests and changes

A new login, access to HR files, installing software: approval-based forms replace emails beginning “could you quickly give me…”.

Knowledge base

Documented known issues and workarounds, so nothing is solved twice from scratch, plus self-help articles for staff.

Escalation and reporting

Defined triggers for bringing in second line, a software supplier or leadership. Each month: volume, category split, percentage met and recurring problems.

How we work together

How long roll-out takes depends on the company, with most of the time spent settling categories and priority rules rather than on software set-up.

01

Rules

Categories, priority levels, target times and approval routes are agreed with you before any configuration.

02

Tooling

Portal and request forms go live, with mail and Teams hooked up so people can report problems from wherever they already work.

03

Launch

A short online briefing for employees, followed by close monitoring during the opening weeks while rules get adjusted.

04

Monthly review

Breached targets, recurring cases and automation opportunities are examined, such as granting rights automatically after a form is approved.

The most telling figure is not average response speed but the list of recurring issues. When somebody reports weekly that scans never arrive, ten rapid responses still add up to ten interruptions. Every report therefore highlights the three commonest causes of requests, with a proposal for eliminating each permanently.

Questions and answers

No. Requests go into our portal by default. Should your organisation already use Jira Service Management or a similar tool able to track due dates, we can work there instead. Good categories and achievable targets determine quality far more than any product name.

Solely within contracted hours, weekdays 8:00-18:00 CET, and per priority level. A minor request logged on Friday at 17:40 does not accumulate time across Saturday and Sunday. Premium clients and those with 24/7 IT support have critical cases timed without breaks. Waiting for input from the requester or a vendor stops the timer, and that pause is visible in reports.

Banning it does not work. One click converts a Teams message into a case, and the employee gets a reply containing its reference. Over time many people go to the portal first, since they can check status there without chasing.

Certainly. Categories may be routed to your team or to ours, producing a single dashboard and unified figures regardless of who resolved a case. That proves useful during an NIS2 or KRI audit, when evidence of incident handling is required.

Neighbouring services

Go to the area overview
Service Managed IT support Routine IT upkeep for a flat monthly fee, handled entirely online Service IT helpdesk A single front door for staff questions about computers and apps Service 24/7 IT support Engineers on duty for critical incidents at any hour

Put numbers on your IT support

Explain how requests are logged at the moment and who deals with them. We will recommend a process and tooling that turn support quality into measurable data.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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