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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
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Service · Systems administration

PC clean-up and malware removal

The sales rep's laptop needs six minutes to boot, the price list in Excel freezes on every filter, and the fan screams with nothing open. Before your company orders new kit, let us locate the real cause. Often it is an old platter drive, 8 GB of RAM trying to cope with forty Chrome tabs, or a dozen programs launching alongside Windows. Everything happens over a remote session, and the outcome is reported in seconds saved rather than impressions.

Send an enquiry Scope of work
1 day
of performance logging
0 visits
the laptop stays with its user
3 scanners
before we call a machine clean
Figures
from before and after

Included in this service

Every machine starts with a performance log. Only once we know what is choking do we decide what to clean and what to replace.

Talk the scope through with an engineer

Performance log

Over one working day an agent notes when processor, memory or disk max out. Frequently the offender is the morning OneDrive sync or an antivirus trawling the mailbox.

Browser

Three Chrome profiles, twenty extensions and pop-up notifications from dubious sites. We keep what somebody genuinely uses and bin the rest, hijacked home page included.

Start-up list

Printer updaters, spare chat clients and so-called accelerators that load at every boot. We disable the pointless ones and never uninstall anything without asking.

Malicious software

Adware, cryptominers, fake PDF extensions and trojans from email attachments. Afterwards Microsoft Defender is configured to stop the next attempt unaided.

Profile and system drive

A desktop holding 40 GB of photos, old installers sitting in Downloads and temp files that have eaten all of drive C. We sort it out and move data to where it belongs.

Repair or replace

When the log blames hardware, we set the price of an SSD or more memory against a new laptop. Your supplier, or a staff member with our guide, fits the part; we set up the system.

How we work together

Outside a contract we charge PLN 190 per hour excl. VAT, and the time needed depends on the state of the machine.

01

Request

You describe the symptoms through the form or by email: which machine, what drags, since when.

02

Diagnosis

The employee opens a link to the agent, and for a day we gather data silently, without hovering over their shoulder.

03

Clean-up

We book a session at a quiet moment, lunchtime for instance, and tidy up with screen sharing switched on.

04

Report

A short summary covering boot time, memory usage and how quickly a typical file opens, before and after our changes.

Move the mess onto a new laptop and within six months it crawls again. A like-for-like profile copy drags along the toolbars, the trio of updaters and the speed-up tool that nags you to buy its premium edition. So even when hardware is being swapped we tidy first, and only data plus the programs people rely on make the journey.

Questions and answers

If the log shows the machine stalling on a platter drive, it is usually the best-value upgrade there is: an SSD noticeably shortens boot time and app launches. It is pointless when the laptop has 4 GB of soldered memory or a processor Windows 11 will not support. Then we say plainly that a replacement belongs in next year's budget.

Pull the network cable or switch Wi-Fi off, keep the computer powered on, and email us. We reset passwords and revoke Microsoft 365 sessions remotely, scan the machine with several independent tools and look for data heading out. Where personal data may have leaked, we help you decide whether the breach must go to UODO, the Polish data protection authority, within 72 hours, and whether to report the incident to CERT Polska.

No. A session only opens once the employee accepts it; they watch everything and can end it with a single click. We deal with system settings and software, not documents, and each session is recorded against the ticket.

Yes. A remote session for a private customer costs from PLN 129 incl. VAT. You run a small program and we check and tidy the machine while you follow along on screen.

Neighbouring services

Go to the area overview
Service Server management Ongoing care for Windows Server and Linux, minus the surprises Service Active Directory and Entra ID Accounts, rights and MFA under control from an employee's first day Service Virtualisation Fewer boxes, faster recovery and resources kept in order

Describe what is slowing your computers

A few sentences will do: how many machines, what symptoms, since when. We reply with a proposed diagnosis slot.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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