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Service · IT infrastructure

Performance tuning

Issuing an invoice in Comarch ERP Optima takes half a minute, a Symfonia report runs until lunch, and the shop basket loads so slowly that customers wander off to a competitor. The reflex is a bigger server or a beefier cloud VM. Yet if the trouble lies in an unindexed database or the line to a branch office, a new processor will sit idle exactly as the old one did. We measure first, fix second and leave purchases until last.

Send an enquiry Scope of work
Peak hours
when we take readings
Settings
before spending
Seconds
as the yardstick
Root cause
not symptoms

Included in this service

Every case starts with data from the hours when people complain. Without it, any purchase is a coin toss.

Talk the scope through with an engineer

Peak-time readings

CPU, memory, disk latency and network traffic recorded during the busiest stretches, month-end close being a classic.

SQL databases

Missing indexes, stale statistics, a reindex job firing at 10 am and locking when a dozen people post entries at once.

Storage

Spinning disks under a database, a RAID 5 array mid-rebuild, a crowded NAS holding backups on the same volume as live files.

Network and branches

Ports on the wrong duplex setting, overloaded Wi-Fi in an open-plan office, and branches reaching the head office database over VPN on a basic line.

Cloud

Undersized Azure VMs, bottom-tier disks, OneDrive sync hogging bandwidth and services hosted far outside the EU.

Web shops

WooCommerce, PrestaShop or Shoper with integrations: caching, PHP-FPM, plugin queries and a BaseLinker sync that chokes the database every quarter of an hour.

How we work together

How long diagnosis takes depends on the system. Many fixes need no interruption to work.

01

Interview

What is slow, for whom and at what time. We ask for specifics: a named report, a particular page, an exact hour.

02

Readings

An agent gathers data over several working days, which we line up against the times of complaints.

03

Fixes

Free changes come first: database settings, job schedules, antivirus exclusions, network configuration.

04

Verification

The same operations are timed again and the results, in seconds, are shared on a short video call.

A branch working on a head-office database over VPN will usually be slow. Accounting software fires hundreds of tiny queries every time a window opens, and each has to cross the line. No server can cure that. What works is moving the branch onto a terminal server or virtual desktop, so only screen images travel over the connection.

Questions and answers

Yes, provided we start a few weeks ahead. We time page generation, review caching and plugin queries, then simulate traffic several times the usual level. Changes go live in a quiet period, never during promotion week.

That is exactly why we measure. With data in hand we talk to Comarch, enova365 or whichever vendor it is and show where the bottleneck sits. Sometimes it really is hardware, but just as often it is a database setting the vendor recommends that nobody ever applied.

Mostly not. Database settings and job schedules can be changed during the day. If a server needs a restart or a database has to move to another disk, we book an after-hours slot and give the team notice.

It is billed at PLN 190 per hour excl. VAT or covered by an ongoing contract. You receive an estimate of hours and a quote before we begin.

Neighbouring services

Go to the area overview
Service IT infrastructure review Hardware, licences and risks laid out in one report Service Virtual desktops and VDI Cloud-hosted desktops and secure working from home

Tell us what runs too slowly

Describe one or two specific cases, such as a report that takes ten minutes. We start by measuring.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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