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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
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About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · Software testing and QA

Usability and UX testing

We are not checking whether a button works but whether anyone can find it. A technically flawless form can lose a sizeable share of customers at a step the team considers self-evident. Sessions run online: the participant stays at home on their own computer or phone, so we see real conditions rather than a lab.

Send an enquiry Scope of work
5 people
usually enough for one round
Recording
of the screen and spoken comments
Phone first
because that is where most traffic is
Priorities
ranked by effect on sales

Included in this service

The method is simple and inexpensive: the participant receives a goal, and the moderator stays silent and offers no hints, however tempting that may be.

Talk the scope through with an engineer

Tasks

We set realistic goals, for example “find a present under PLN 150 and order it to a parcel locker” or “book a GP appointment for next Tuesday”. No instructions on where to click.

Observation

We record where the participant pauses, backtracks, searches blindly or gives up, and ask them to think aloud as they go.

Devices

Most sessions happen on phones, because something perfectly legible on a 27-inch monitor often disappears below the fold on a 6-inch screen.

Accessibility

Keyboard-only use, the NVDA or VoiceOver screen reader, contrast and legibility against WCAG 2.1 AA. For public bodies this is a legal duty; whether the European Accessibility Act covers your shop is worth checking with a lawyer.

Forms and checkout

The most treacherous spot on any site: pointless fields, vague error messages, data wiped when going back a step, compulsory account creation.

Prioritised report

Problems ranked by their effect on conversion or task completion, each with a short clip showing it and an estimate of the effort needed to fix it.

How we work together

A study with five participants is a short project, and the plan gives the report date, task preparation included.

01

Research question

We agree what we want to learn, such as “why do so many customers drop out when choosing delivery”.

02

Recruitment and tasks

We find participants from your target group and write tasks that describe a goal rather than a sequence of clicks.

03

Online sessions

Calls on Teams or Google Meet with screen recording, during which we deliberately do not help.

04

Analysis and advice

We separate one-off quirks from problems that recur across several people and propose specific changes.

Analytics show the effect, observation shows the cause. Google Analytics will tell you half of visitors abandon the basket at the delivery step. It will not tell you they simply cannot see the “Next” button hidden under the pickup point map. A participant thinking aloud explains that in five minutes.

Questions and answers

Ideally from existing customers or people in your target group, reached for instance through a newsletter with a small reward. Failing that, staff from other departments who have never used the product will do. The people who designed the interface are no good: they click the right spot by reflex.

Yes, and it is the cheapest moment to do so. A study on a clickable Figma prototype lets you rework the structure while a change still means a few designer hours rather than weeks of development.

For one round, yes: the first participants stumble over the same obstacles, and then observations start to repeat. Two rounds of five with fixes in between reveal more than a single round with twenty.

Participants sign informed consent stating the purpose and retention period. Recordings are kept on servers in the EU, shared only with people who need them and deleted after the agreed time.

Neighbouring services

Go to the area overview
Service Functional testing Proof that the system does what it promises Service Load and stress testing How the system behaves when everyone turns up at once Service Test automation Repeatable checks run by a machine, not a person Service Penetration testing A controlled break-in attempt, with written consent

See your service through a customer's eyes

Tell us at which step your analytics show the biggest drop-off. We will run sessions and show you the real reasons.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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