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IT outsourcing An external IT team that works remotely and knows your systems inside out Managed IT support Your laptops, servers and Microsoft 365 in our hands at one fixed price per month IT helpdesk Staff raise issues by email, through the portal or in a Teams chat Service desk One queue for every request, priorities set by the SLA, reporting each month 24/7 IT support Night, weekend and holiday cover for systems that must stay up Start, Business and Premium plans Managed IT from PLN 1,900/month excl. VAT
Support plans and SLA Contracted reaction times of 15 min, 1 h or 4 h Systems administration Servers, user accounts, hypervisors and sluggish or infected PCs, all handled remotely IT infrastructure An honest review of what you run, speed fixes and desktops delivered from the cloud Networking and VoIP Wi-Fi and LAN checks, 24/7 link monitoring, calls through Teams or a VoIP provider Cloud and hostingNew Virtual and physical servers in EU data centres, shop hosting, S3 storage and company mail Backup and restore Copies that are tested by actually restoring them, stored locally and in the cloud
GDPR and personal data protection Registers, processor agreements and the technical measures behind them Security policies and documentation Written rules prepared with audits and NIS2 in mind Security tooling deployment We choose the tools, deploy them and fine-tune the rules Infrastructure security Split networks, strict firewall policy, hardened servers Application security Reviewing code and securing how releases ship Data leak prevention (DLP) Control over which files leave the organisation Database security Who can read what, encrypted at rest, with every access logged Web application firewall (WAF) Filters hostile traffic before it hits your site, shop or API Access control and endpoint security Intune-managed devices with MFA enforced VPN and encryption Encrypted laptop drives and protected remote connections Vulnerability scanning Regular scans with a to-do list ordered by severity Antivirus and EDR Threats detected, the infected device isolated SOC monitoring A security team triaging every alert, day and night System hardening Defaults tightened in line with CIS benchmarks Secure use of AI Clear policies on what staff may paste into Copilot or ChatGPT
Websites and web apps Company sites, shops, portals and B2B platforms, plus UX, SEO, ongoing care and rescue after a hack E-commerce and integrations Orders flowing between your shop, Allegro, the accounting package, BLIK and couriers Bitrix24 and intranet A shared workspace for CRM, tasks and documents, configured and licensed Bespoke software Web and mobile applications built to order, integrations, migrations and teams on demand Software testing and QA Manual and automated checks, load tests, usability sessions and pentests before go-live
Artificial intelligenceNew From a first pilot to production models, with GPU capacity and staff workshops Data and analytics One reliable source of figures, dashboards and invoices read automatically IT consulting and audit An outside view of your roadmap and of how your systems fit together Digital marketing Where leads come from, where they get lost and how the CRM should track them
Software and licences Licences for IDEs, monitoring, remote access and admin tooling Training Courses for whole teams or individual coaching sessions online
Not sure what you need? We review your IT remotely and hand you a prioritised fix list Get the free review
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Data in the EU Mailboxes, files and apps kept in EU-based data centres GDPR compliance Documents and controls ready before UODO knocks Remote and hybrid work Staff reach company files safely from any location Downtime prevention Tested backups, alerting and a recovery plan on paper
Retail and e-commerce Web shop, Allegro, BLIK and InPost wired into one flow Manufacturing Servers, network and ERP looked after so IT does not stop the line Healthcare and clinics Electronic records, e-prescriptions and patient data kept safe Construction Plans and BIM models available on site, on any device Logistics and transport WMS, carrier integrations and business continuity Public institutions KRI, digital accessibility, NIS2 and e-invoicing through PEF
Small businesses Microsoft 365 set up properly, helpdesk included Mid-sized companies SLA-backed care for servers, network and security Large enterprises Named engineers, short reaction times, regular reports Multi-branch companies Every branch runs on one IT standard
Your case is different? Tell us about it and we will assemble a mix of services around it Describe your case
About us The team and our remote-first approach Payments Invoices, KSeF, BLIK and payment terms Contact Email, the enquiry form and calls on Teams or Google Meet
Service · Networking and VoIP

VoIP and Teams Phone

An old PBX in the comms cupboard can last twenty years, yet every change to it means a technician call-out, and when the office is shut the phones fall silent. Cloud telephony works differently: the numbers stay the same, while staff answer calls in Teams or in a mobile app whether they are at their desk, at home or with a client.

Send an enquiry Scope of work
Same numbers
ported from your carrier
Teams Phone
on computer and mobile
IVR and queues
with the Polish holiday calendar
Call recording
in line with GDPR

Included in this service

We treat telephony as part of the network rather than a separate gadget: numbers, greetings, queues, the connection it all runs on and a plan for when something breaks.

Talk the scope through with an engineer

Choosing the platform

Teams Phone through Operator Connect with a carrier active in Poland, Direct Routing over a SIP trunk, or an independent cloud PBX if the company does not use Microsoft 365.

Number porting

The main number, direct lines and mobile numbers leave the current carrier at your request. We help prepare the technical details and keep track of the schedule.

Greetings and queues

Welcome message, a “press 1 for…” menu, department queues, opening hours tied to Polish public holidays and after-hours forwarding to an on-duty number.

Call recording

Only where there is a clear purpose, with an announcement for the caller, a defined retention period and access limited to named people, as GDPR requires.

CRM link

An incoming call opens the customer record in Bitrix24, HubSpot or Pipedrive, and the conversation is logged in the contact history.

Handsets and headsets

You buy them from any supplier using our list of compatible models, and we configure them remotely through zero-touch provisioning.

How we work together

Configuration takes a few days. Porting depends on the carriers and the paperwork, so we start with it and schedule the cut-over for a fixed date.

01

Stocktake

Which numbers, which PBX and contract, who answers which calls, and how the company uses Teams and work mobiles today.

02

Numbering plan

Extensions, hunt groups, queues, recorded messages and what should happen after hours and on public holidays.

03

Build and test

Licences, the carrier agreement, call routing rules and handsets. Everything is tried out on a temporary number before porting begins.

04

Cut-over day

Numbers move on the agreed date. We are online from the morning, run through every scenario and train the team in a short Teams session.

Do not cancel the old contract on your own before your numbers are ported. The new carrier starts the transfer at your request, and it is worth checking with both carriers how the old agreement ends. Terminate it too early and you may lose the number, which then vanishes from business cards, email signatures and Google Maps along with the customers who knew it.

Questions and answers

The switch itself happens on the agreed day, and the preparation time depends on the carriers and on how many numbers are involved. Until then the old line keeps working normally.

Usually, yes. On top of a Microsoft 365 licence you need the Teams Phone add-on and a calling plan from a carrier, although some Microsoft bundles already include it. Licence contents change, so we review your current licences and work out the cost before you commit.

Yes. The Teams app or the cloud PBX app presents the business number to the customer instead of the private one. When the employee leaves, the number stays with the company and the call history does not walk out on a personal handset.

They can be connected through a VoIP gateway that you buy from your supplier to our specification, and we configure it remotely. Often, though, this is a good moment to replace fax with email or e-Doręczenia and keep the gateway only for the door entry system.

Neighbouring services

Go to the area overview
Service Network assessment Remote review of your router, switches, Wi-Fi and security Service Network monitoring Continuous watch over lines, firewall, switches and Wi-Fi

Move your phones to the cloud

Tell us how many people answer calls, which carrier holds your numbers and whether you use Teams. We will propose a setup and give you a price.

Hours
Mon-Fri 8:00-18:00 CET, reply within one working day
Meetings
Online via Teams or Google Meet

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